Entrepreneur Leadership Network® Contributor
Customer Service Transformation Expert
Follow this customer service advice on three customer service issues involving language.
Your Customers Want to Text You — Why Text Messaging is the New Customer Service Channel Customers Love The Most
There is vast promise and power in this simple, often overlooked way of communicating back and forth with your customers.
Customer service training in this exclusive article on how to avoid defensive language—and what to replace it with when talking with a customer.
You must be willing to embrace this one essential ingredient of exceptional customer service.
Get ready for your reviews to go through the roofs, your customer loyalty to respond likewise, and your cash registers to start ringing like they've never done before.